Privacy Policy

Last Updated: 15 June 2026

Introduction

Welcome to Soar ("Soar", "we", "our", or "us").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Soar website, mobile application, and related services (collectively, the "Service").

By using Soar, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you create an account, we may collect:

• Email address
• Password (stored securely through Firebase Authentication and never visible to us)
• Date of birth (if provided)
• Information you voluntarily provide through support requests or feedback

Learning Progress Information

When you use the Service, we collect information relating to your learning progress, including:

• Course progress
• Completed lessons
• Quiz answers and results
• Flashcard activity
• Learning goals

Purchase Information

If you purchase a subscription or course, we may collect:

• Purchase status
• Subscription information
• Payment-related identifiers

We do not store or process payment card information directly.

Payments are securely processed by Stripe.

Usage Information

We may collect information about how you use the Service, including:

• Session activity
• Features used
• Device and browser information
• Error and diagnostic information

How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Create and manage your account
• Track course progress
• Deliver educational content
• Process purchases and subscriptions
• Improve the Service
• Provide customer support
• Detect misuse, fraud, or security issues
• Comply with legal obligations

Legal Basis for Processing

Where applicable under UK GDPR and EU GDPR, we process your information because:

• It is necessary to provide the Service you request
• It is necessary for our legitimate interests in operating and improving the Service
• We have your consent where required
• We must comply with legal obligations

Third-Party Services

We use trusted third-party providers to operate the Service, including:

• Google Firebase (authentication, database hosting, analytics, and infrastructure)
• Stripe (payment processing)

These providers may process personal information on our behalf in accordance with their own privacy policies.

Payment Processing

Payments are processed by Stripe.

When making a purchase, payment information is handled directly by Stripe and is subject to Stripe's privacy practices.

We do not store full payment card details on our servers.

Cookies and Similar Technologies

The Soar website may use essential cookies and similar technologies necessary for authentication, security, and operation of the Service.

We may use analytics and diagnostics services, including Google Firebase Analytics and Firebase Crashlytics, to understand usage patterns, improve the Service, and identify technical issues.

International Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, appropriate safeguards will be used to protect personal information during such transfers.

Data Storage and Security

We use industry-standard service providers, including:

• Firebase Authentication
• Firebase Firestore
• Firebase Hosting
• Stripe

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide the Service
• Maintain learning records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be deleted or anonymised where reasonably possible.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Object to processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

If you believe your personal information has been handled unlawfully, you may have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.

To exercise these rights, please contact us using the details below.

Account Deletion

You may request deletion of your account and associated personal information by:

• Using the account deletion feature within the Service, or
• Contacting contact@soarlearning.co.uk

Some information may be retained where required by law or for legitimate business purposes.

Children's Privacy

Soar is intended for individuals aged 13 and older.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will update the "Last Updated" date and may provide additional notice where appropriate.

Continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Soar Learning is operated by Joseph Reece.

Email: contact@soarlearning.co.uk

By using Soar, you acknowledge that you have read and understood this Privacy Policy.